Distributing with service.
The call centre acts as the central hub between destination households and the company for which FIEGE carries out deliveries. That is also why all information of relevance to service converges here, only to be prepared without delay, directly and personally for the smooth flow of delivering newspapers, mail, parcels and direct mailings. Services extended to households include:
The services for households include:
- Orders
- Change requests
- Enquiries
- Complaints
- Invoices
- Customer and subscription management
The services for the client include:
- Outbound telephone marketing
- Performance control
- Statistical information
- Bill collection information
- Data communication
- Transparency of response rate